Version 2026-09-12
This Privacy Policy explains how TalkCabin collects, uses, stores, and protects your personal information. It is prepared under Canada's PIPEDA.
Account and identity: email or phone number, account type, deletion status.
Profile: display name, date of birth, gender, match preference, location (optional), bio, interest tags, custom interests, photos.
Social graph and communications: matches, chat messages, blocks, reports, live invites, crush invites.
Device and push: FCM push token, platform, push mute preferences.
Moderation and safety: reports, warnings, restrictions, bans, moderation audit logs. These are retained for safety and legal compliance.
Analytics: aggregated daily activity, matchmaking queue episodes, live-session records, OTP send/verify records, and anti-abuse events. These are used only to operate and improve TalkCabin.
Preferences: selected video effect and parameters.
Security: hashed one-time access codes and 30-day JWTs.
Presence: "Active now" status is derived from live connections and heartbeats; it is kept in memory only.
Server logs: timestamp, level, category, message, correlation ID, user ID, session ID, runtime info, route. Sensitive fields are redacted.
We use your information to provide matchmaking, live video chat, text chat, crush invites, transactional notifications, safety enforcement (including reviewing profiles, photos, messages, and call records when investigating reports), aggregated analytics, and service improvement.
We do not sell your personal information. We do not use advertising or analytics trackers.
TalkCabin calls are peer-to-peer between users' devices. The media does not pass through our servers and we do not record live calls. A self-hosted TURN server may relay traffic when a direct connection is not possible. The other user necessarily receives your IP address and real-time video/audio.
Video effects, avatar mode, and face tracking use self-hosted MediaPipe models that run entirely on your device. No video frames or facial data are sent to our servers.
Authorized moderation staff can view any user's profile and photos, read private messages and call records, and search accounts by name, display name, email, or phone number — solely to investigate reports and enforce safety rules. Staff cannot send, edit, or delete messages. Message-thread views are recorded in a moderation audit log. Staff access is never used for advertising or profiling.
We store JWTs, remembered identifiers, guest account data, preferences, and custom background images on your device. We do not use cookies, web trackers, or analytics SDKs.
Account and profile data are retained until deletion. Chat messages and matches are retained until unmatch or deletion. Reports, moderation records, and analytics data may be retained after deletion for safety and legal compliance. Logs are retained for diagnostic purposes according to our retention policy.
Under PIPEDA, you have the right to access and correct your personal information through Profile → Edit Profile. You can delete your account through Profile → Edit Profile → Delete Account.
TalkCabin is intended for users 18 and older. We do not knowingly collect information from minors.
We may update this Privacy Policy. Material changes will be notified through the app and you will be asked to accept the updated Policy before continuing to use TalkCabin.
For privacy questions, data-access requests, or to report a concern: privacy@talkcabin.com.
For abuse, safety, or support issues: support@talkcabin.com.